ITnow Inc. Delivery Policy (IT Services) - Extended Version

The world of IT services deals in intangibles – crafted software, designed websites, and secure online systems – rather than physical products. While traditional shipping isn't applicable, timely project completion and clear communication are paramount. This comprehensive policy outlines ITnow Inc.'s approach to project delivery, communication strategies, and our commitment to ensuring a smooth and successful project experience for our valued clients.

Understanding Project Delivery for IT Services
IT services involve creating intangible deliverables such as software code, website designs, or access to online applications. Therefore, our focus is on establishing clear communication channels, defined project timelines, and efficient delivery methods to ensure you receive the completed work promptly and seamlessly.

Project Initiation and Planning

  • Order Confirmation and Kick-off: Upon receiving your order confirmation and payment, our dedicated project manager will promptly initiate contact to discuss the project in detail.
  • Requirements Gathering: This initial meeting or consultation serves to gather your specific requirements, understand your project vision, and answer any questions you may have.
  • Project Scoping and Timelines: Following the initial discussions, we will collaboratively define the project scope, outlining the deliverables, functionalities, and features to be included. This detailed scope will form the basis for establishing a realistic and achievable project timeline. The timeline will be documented within the project agreement, ensuring transparency and mutual understanding. Factors influencing the timeline include:
    • Service Type: The specific IT service requested will impact the project's overall complexity and delivery timeframe.
    • Project Complexity: The intricacy of the project, involving factors like the number of features, integrations with external systems, or data migration needs, will influence the delivery timeline.
    • Scope of Work: The clearly defined scope of work, detailing the functionalities and deliverables, plays a crucial role in establishing a realistic timeline.

Communication and Progress Updates

  • Communication Channels: Effective communication is central to a successful project experience. We will establish preferred communication methods at the project's outset, considering your needs and preferences. This may include email, project management tools, video conferencing, or phone calls.
  • Regular Progress Updates:We understand the importance of staying informed. Our project manager will provide you with regular progress updates throughout the project lifecycle. The frequency of these updates will be determined based on the project's complexity and your communication preferences. Updates may include:
    • Project milestones achieved
    • Any potential roadblocks or delays encountered
    • Progress on specific functionalities
    • Opportunities for your feedback and input
  • Transparency and Collaboration: We believe in open communication and collaboration. You are encouraged to ask questions, share your feedback, and actively participate in the project process. Our team is readily available to address your concerns and ensure the project aligns with your vision.

Delivery Methods
The specific delivery method for your completed project will depend on the nature of the service provided. Here are some common delivery scenarios:
  • Downloadable Files: For projects involving website design elements, software code, or digital assets, we will provide downloadable files through a secure file-sharing platform.
  • Online Platform Access: If the project involves developing an online platform or application, we will grant you secure access credentials to the completed system.
  • Configuration Instructions or User Manuals: For certain services, we may provide detailed configuration instructions or user manuals to guide you through utilizing the delivered product effectively.

Project Completion and Acceptance
  • Quality Assurance Testing: Before project delivery, our team will conduct rigorous quality assurance testing to ensure the completed work functions flawlessly and meets all agreed-upon specifications.
  • Delivery and Acceptance: Once we've confirmed a high-quality deliverable, we will formally present the completed project to you. This may involve a demonstration, walkthrough, or access to the final product. Following your review and approval, the project will be considered complete.

Revisions and Customer Satisfaction Guarantee
We understand that revisions may sometimes be necessary to ensure the final product aligns perfectly with your vision. Our revision process allows for addressing minor adjustments or tweaks within the originally agreed-upon project scope. However, significant changes or additional features beyond the initial scope may require additional charges and adjustments to the timeline.

ITnow Inc. is committed to your satisfaction. If, upon delivery and within a reasonable timeframe (as outlined in the project agreement), you have concerns or require minor revisions, our team will work diligently to address them and ensure the project meets your expectations.

Connect Details
Email Us -
Call Us - +1-800-219-6448

Getin Touch

Let's talk about your Next Project.

How can we help?