ITnow Inc. Refund and Cancellation Policy (Extended Version)

Introduction
At ITnow Inc., we understand that unforeseen circumstances can arise, and you may find it necessary to cancel or request a refund for our services. This comprehensive policy outlines the situations under which refunds and cancellations are offered, ensuring transparency and fairness for both parties.

Understanding Our Services
ITnow Inc. provides a wide range of IT services to meet the diverse needs of our clients. To ensure a smooth experience and avoid potential misunderstandings, we encourage you to thoroughly review the service descriptions and terms of agreement before placing an order. These documents clearly outline the scope of work, deliverables, and timelines associated with each service.

Cancellation Policy

For Customer and Technical Support:

• Cancellation Before Service Initiation: You have the right to cancel any service before we begin work on it. In such cases, a full refund will be processed promptly.


• Cancellation During Service Delivery:
  • Partially Completed Services: If we have already commenced work on your service, the cancellation policy becomes more nuanced. We may offer a prorated refund based on the percentage of work completed. The specific amount will depend on the nature of the service and the progress made. For instance, if we've completed 20% of a website development project, the prorated refund would reflect the value of the completed work (excluding setup fees and initial consultations).
  
  
  • Cancellation Reasons: It's important to understand that the reason for cancellation can also influence the refund decision. If the cancellation is due to our inability to deliver the service as described or unforeseen circumstances on our end, a full refund will be issued, even for partially completed work. However, if the cancellation is due to a change of mind on your part or reasons beyond our control, a prorated refund may be offered based on the completed work, as explained above.

Refund Policy

• Circumstances for Full Refunds:
  • As mentioned above, a full refund will be issued if you cancel a service before we begin work on it
  • We will also issue a full refund if we are unable to fulfill the service as described in the agreement due to unforeseen technical limitations or resource constraints on our part. In such cases, we will communicate openly and transparently, offering alternative solutions or a complete cancellation with a full refund.


• Circumstances for Partial Refunds:
  • Partially completed services, as explained in the cancellation policy, may be eligible for a prorated refund based on the progress made. We will work collaboratively to establish a fair and reasonable compensation for the completed work.


• Non-Refundable Services:
  • Services that have been fully completed and delivered according to the agreed-upon scope of work, timelines, and specifications are non-refundable.
  • Additionally, services canceled after work has begun due to a change of mind, revised project requirements, or reasons beyond our control are not eligible for a refund. However, depending on the situation, we may be able to offer alternative solutions or adjustments to the existing project scope to better meet your evolving needs.

Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines our practices regarding the collection, use, and storage of personal information provided by you. By using the Site, you consent to the collection and use of your information under our Privacy Policy.

Requesting a Cancellation or Refund
To initiate a cancellation or request a refund, we encourage you to contact our dedicated customer support team. You can reach us by email at [email protected] or by phone at [phone number]. Our representatives are available to discuss your concerns, understand the reason for cancellation, and guide you through the process.
When contacting us, please be prepared to provide your order details, such as the order number, service type, and any relevant project documentation. This information will help us expedite the review and processing of your request.

Dispute Resolution
In the rare event that a disagreement arises regarding the cancellation or refund policy, we are committed to resolving the matter amicably. Our customer support team will act as the first point of contact, working diligently to understand your concerns and reach a mutually agreeable solution. However, if a resolution cannot be reached, we encourage you to utilize our internal escalation process. Details on the escalation process are available upon request.

Policy Updates
ITnow Inc. reserves the right to modify this policy periodically to reflect changes in our services, industry standards, or legal requirements. We will make every effort to communicate any policy updates clearly and prominently on our website. We recommend reviewing this policy regularly to ensure you are familiar with the latest terms.

Connect Details
Email Us - info@itnowinc.com
Call Us - +1-800-219-6448

At ITnow Inc., we are committed to providing exceptional customer service and building strong, trusting relationships with our clients. This comprehensive refund and cancellation policy aims to promote transparency and ensure fairness for both parties. We value your business and strive to deliver services that meet your expectations. If you have any questions or require further clarification regarding this policy, please do not hesitate to contact our customer support team. We are always happy to assist you.